Terms and Conditions

Friendly Horizons Ltd

Company Number 6670651   VAT Reg 940 1514 58

The Friendly Trading Company is a trading name of Friendly Horizons Ltd

Please visit our Contact page for all contact details

Terms & Conditions

How to buy from us
Simply click 'add item' on whatever you would like to buy. This will add the item to your shopping basket. When your shopping is complete, go to the checkout where you will see your items with the shipping cost added (worked out by weight of objects). You can remove items if you wish to then pay securely using your credit card / paypal / cheque. If you have any questions, just send us an email & we will get back to you soon, 7 days a week.

To see a bigger photograph of our item just click on the photo to enlarge it.

Returns

All items may be returned for any reason within 14 days of delivery for a full refund (not including return postage unless we are at fault).
The name & address of customer with a reason for return must be included to ensure a speedy process.
The refund shall be made in the same form as the payment (eg: PayPal).

Delivery Times
All items except some jewellery are in stock. We ship within 2 working days via Royal Mail / Hermes signed-for.
Shipping times depend on the courier and we cannot be held responsible for any postal delays
If you require an item for a specific date, please let us know and we will do our best to ensure it reaches you on time

Fairly Traded African Items
As these items are all individually made, there may be slight variations from one to another. For most items the item you get will be the one pictured. 

Wholesale Buyers
We provide a wholesale service to Fair Trade & other shops - please ask for details.

Our Fair Trade policy
For our African items, we follow Fair Trade guidelines and deal directly with the people who make these items. We pay a fair price and pay in advance of the items being made. We help to develop their own business through product & marketing development. 

Our priority is to provide excellent goods with friendly service.

We strive to do our best but should we fail, please let us know what we can do to put things right.

Should you have a question for us, please email David at: discover@friendlytrading.co.uk
We will get back to you within 12 hours, by phone if you prefer.

Thank you

The Friendly Trading Company







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